Legal
Last updated: 24 September 2026
These Terms & Conditions ("Terms") govern your use of this website and any vehicle enquiry, reservation, or purchase made through UD AUTO SALES LTD ("we", "us", "our"). By using this site or submitting an enquiry, Buy It Now request, or Contact form, you agree to these Terms. If you are a consumer resident in the European Union or United Kingdom, nothing in these Terms limits any statutory right you cannot waive by agreement, and where any clause conflicts with a mandatory consumer-protection law of your country of residence, that law takes precedence.
We take reasonable care to ensure that descriptions, specifications, mileage, photographs, and prices for each vehicle are accurate at the time of publication. Prices are shown in the currency stated on the listing and, unless stated otherwise, are inclusive of any applicable taxes. Because inventory changes frequently, a vehicle's availability, condition, or price may change between the time you view a listing and the time you contact us — we will always confirm current details before any sale is finalised. If we discover a genuine pricing or description error, we will notify you promptly and you may choose to proceed at the corrected price or cancel your enquiry at no cost.
Submitting a "Buy It Now" request or Contact form is an expression of interest, not a binding purchase. A sale is only concluded once we have confirmed the vehicle's availability, agreed the final price and payment terms with you directly, and both parties have accepted those terms in writing (including by email). No payment should be made until we have provided you with confirmed order details. Each confirmed enquiry is assigned a unique order number for your reference.
If you are a consumer and we conclude a contract with you at a distance (i.e. without both parties being physically present together, such as by phone, email, or through this website), you generally have the right to withdraw from that contract within 14 calendar days without giving any reason, in accordance with the EU Consumer Rights Directive 2011/83/EU (and equivalent UK consumer contract regulations). This period runs from the day you (or a third party you nominate) takes physical possession of the vehicle. To exercise this right, simply notify us by email before the deadline, stating your order details. If you withdraw, we will reimburse all payments received, including standard delivery costs, without undue delay and in any event within 14 days of being informed of your decision, using the same payment method you used originally unless otherwise agreed. You may be liable for any diminished value of the vehicle resulting from handling beyond what is necessary to establish its nature and condition. Please note this right does not apply where the contract was concluded entirely in person at our premises.
Delivery or collection arrangements are agreed with you individually once an order is confirmed. Risk in the vehicle passes to you upon delivery or collection, but we remain responsible for any loss or damage that occurs prior to that point, or during transport arranged by us.
Every vehicle we sell to a consumer benefits from the statutory legal guarantee of conformity under Directive (EU) 2019/771 (and equivalent UK Consumer Rights Act 2015 provisions), meaning the vehicle must match its description and be fit for ordinary use for a minimum of two years from delivery (or such longer minimum period as your local law provides). If a defect that existed at the time of delivery becomes apparent within the first year, it is presumed to have existed at delivery unless we prove otherwise. Depending on the circumstances, your remedies include repair, replacement, a price reduction, or termination of the contract. This statutory guarantee is in addition to, and is not limited by, any commercial warranty referenced on a vehicle's listing.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited. Subject to that, our liability for losses you suffer arising from these Terms is limited to losses that are a reasonably foreseeable consequence of our breach, and we are not liable for indirect or business losses.
If anything goes wrong, please contact us first at office@udauto-sales.com so we can put it right. If we are unable to resolve a complaint directly, EU and UK consumers can access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or refer the matter to an approved alternative dispute resolution (ADR) body in your country of residence. This does not affect your right to bring a claim before the courts.
These Terms are governed by the laws applicable at our place of business, without prejudice to any mandatory consumer-protection provisions of the country in which you, as a consumer, habitually reside — those provisions continue to apply regardless of any choice of law clause. You may bring proceedings in the courts of your own country of residence or ours.
We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to transport disruption, supplier failure, or regulatory action.
We may update these Terms from time to time to reflect legal or operational changes. The version published on this page at the time of your order applies to that order.
UD AUTO SALES LTD
Email: office@udauto-sales.com
UK Address: Unit 1 Felnex Industrial Estate, Mariner Way, Newport NP19 4PQ